Use 1330 for tourist information, interpretation and travel complaints. For immediate danger, call 112 for police or 119 for ambulance/fire and give your current location. Do not wait for a tourist chat or a community reply to arrange emergency help.
Choose the service for the problem
| What you need | Start here | Have ready |
|---|---|---|
| Tourist information or interpretation | KTO's official 1330 call/chat page | Place or operator, language, specific question |
| A tourism complaint | The same official page's complaint channel | Date, transaction details and evidence kept privately |
| Police in an emergency | 112 | Current location and immediate threat |
| Ambulance or fire response | 119 | Current location and what is happening |
KTO's disaster-safety guidance gives the emergency numbers and advises asking for English or interpretation. Read the nearest building/address or use your phone's location. Your hotel address is not useful if the incident is somewhere else.
If your SIM has no voice calling
The official 1330 page offers online voice and chat. It labels online calling over Wi-Fi as free and notes that data charges may apply. You still need a working connection; installing an app does not create connectivity.
For telephone contact, the page lists 1330 in Korea and +82-2-1330 from overseas. Check your carrier's ability to reach the number and its charges. Do not assume a data-only eSIM can place ordinary telephone calls; compare SIM/eSIM capabilities before buying.
Make the request easy to answer
For a routine travel question, say where you are, where you want to go and what you need clarified. Keep the Korean place name or address ready. For a complaint, keep receipts and the operator's name; do not post passport scans, card details or booking codes in public.
Use the service's current language and channel availability. This guide does not promise every language is available at every hour, an immediate response, ticket availability or a refund.
Save the right next action
Bookmark the official page before traveling. For lost property, payment failure or a lost foreign passport, the travel problem-solving guide identifies the responsible transport operator, issuer or consulate.
Correction checked 31 October 2026: this replaces earlier wording that presented 1330 as a universal emergency number and made broad free-service and language-hour promises. The original URL is preserved. The guide's remaining archive/media review is separate.